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Item Information   Holdings       Subjects     Southwest Airlines Co. -- Video recordings.     Airlines -- United States -- Management -- Video recordings.     Consumer satisfaction -- Video recordings.     Employee selection -- Video recordings.     Success in business -- Video recordings.     Browse Catalog       by title:      What drives phenomen...         MARC Display

What drives phenomenal success? [videorecording] [Stanford, CA] : Stanford Video ; Mill Valley, CA : Kantola Productions, c2007. Series:  Stanford executive briefings Summary:  Barrett explains the success of Southwest Airlines in simple terms: a customer focus that is not just a program or policy, but a way of life. She explains that employee satisfaction is the starting point for customer satisfaction, and describes a hiring process that selects on individual attitudes, sets expectations, and empowers employees from the beginning to do the right thing and make day-to-day decisions that connect with customers. Performer(s):  Lecturer, Colleen Barrett. Credits:  Director, Gordon Gurley. Notes:  Title from disc surface. Title on title frame and back cover of slipcover: From humble beginnings to admired enterprise : what drives phenomenal success? Videodisc release of a lecture taped May 9, 2007 at Stanford University. DVD. May be used for home viewing and public performance. Description:  1 videodisc (50 min.) : sd., col. ; 4 3/4 in.   Copy/Holding information Location Collection Call No. Status   Central Library DVDs DVD 658.812 WHAT Checked In Add Copy to MyList

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